Returns & Refunds

Returns and Refunds Terms & Conditions

RETURNS

Unwashed, unworn and unused items in their original condition may be returned upon receiving returned WITHIN 7 days of goods being first received by customers.

If you change your mind within 7 days of receiving your goods you can return  complete with sales information for credit.  Once received we will arrange to credit your original purchase price of the garment to your nominated payment method  *Goods must be exactly in condition received with packaging and all tags still attached.  We cannot credit any items with tags removed or goods damaged

As Sukha is not liable for the loss of an item being returned we recommend that you return it using registered mail.  Keep your return tracking details as a proof of delivery.

Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

For health reasons, there are no returns or exchanges on the purchase of underwear or earrings unless exhibiting a genuine manufacturing fault.

Sale items are subject to the same returns policy.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in exchange. We will notify you via email once your exchange has been processed.  We are unable to offer free delivery for ‘change of mind’ returns or exchanges.If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs once goods have been received and assessed. 

If you have any queries or claims that require further information, please email annie@sukhastore.com.au 

RETURNS BY POST

Please post your item along with the original invoice to:

All Orders

Sukha Returns
3/39 Yuille Street, Frankston 3199
Victoria, Australia

TERMS & CONDITIONS

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All prices are in AUD